At Aiventra Solutions LTD, we are committed to delivering high-quality technology, software development, digital solutions, and professional services to our clients. This Refund Policy explains the circumstances under which refunds may be requested and how refund requests are handled.

By purchasing our services, you acknowledge and agree to the terms outlined in this Refund Policy.

1. Company Information

Aiventra Solutions LTD
Company Number: 17369130
Registered Address: Office 1524, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Website: aiventrasolutions.com/
Phone: +44 7340 933655
General Inquiries: info@aiventrasolutions.com
Sales & Project Inquiries: sales@aiventrasolutions.com

2. Scope of This Refund Policy

This policy applies to services purchased directly from Aiventra Solutions LTD, including but not limited to:

• Website Design and Development
• Software Development
• SaaS Development
• Mobile Application Development
• API Development and Integration
• CRM and ERP Development
• Business Automation Solutions
• AI and Machine Learning Solutions
• Digital Marketing and SEO Services
• Consulting and Technical Services
• Maintenance and Support Services
• Other customized digital and technology services

Because many of our services are customized according to individual client requirements, refund eligibility may vary depending on the nature and stage of the project.

3. Project Deposits and Initial Payments

For custom projects, clients may be required to make an upfront deposit or initial payment before work begins.

Once work has commenced, the initial payment may become non-refundable because it may cover:

• Project planning and analysis
• Discovery and consultation
• Research
• Project management
• Design and development resources
• Third-party tools or services
• Initial development work
• Time and resources already allocated to the project

If a project has not yet commenced, a refund request may be considered at the company’s discretion, subject to any applicable administrative, transaction, or third-party costs.

4. Refunds for Undelivered Services

If Aiventra Solutions LTD accepts payment for a service and is unable to deliver the agreed service due to circumstances within our control, the client may request a refund.

Each request will be reviewed based on:

• The agreed scope of work
• The amount of work already completed
• Project milestones achieved
• Payments already made to third parties
• Resources and working hours already committed
• The specific terms agreed with the client

Where appropriate, Aiventra Solutions LTD may offer a partial refund, project credit, revised delivery schedule, or another mutually agreed resolution instead of a full refund.

5. Cancellation of Projects

Clients may request cancellation of a project by contacting us in writing.

If cancellation occurs before work begins, the refund request may be considered subject to the applicable project agreement.

If cancellation occurs after work has started, any refund will generally be calculated based on the amount of work completed and costs already incurred.

Completed milestones, delivered work, non-refundable third-party expenses, and services already provided may not be eligible for a refund.

6. Digital Services and Completed Work

Due to the nature of digital and technology services, completed work is generally non-refundable once it has been delivered and accepted by the client.

Examples include:

• Completed website pages
• Completed software modules
• Delivered source code
• Completed designs
• SEO work already performed
• Marketing campaigns already executed
• Completed consultations
• Research and strategy documents
• Configurations and integrations
• Other deliverables that have already been provided

Where an issue exists with delivered work, clients should contact us so that we can review the issue and, where applicable, provide reasonable corrections or revisions in accordance with the agreed project scope.

7. Revision Requests

For projects that include revisions, clients should submit revision requests within the timeframe specified in their project agreement.

Reasonable revisions relating to the agreed scope may be completed without additional charges where included in the original agreement.

Requests that introduce new features, functionality, designs, pages, integrations, or requirements outside the original scope may be treated as additional work and may incur additional charges.

Revision requests do not automatically qualify for a refund.

8. Subscription and Recurring Services

For recurring services such as SEO, digital marketing, maintenance, support, hosting-related services, or other subscription-based services, cancellation will normally apply to future billing periods.

Fees for services that have already been provided or work already performed during the current billing period are generally non-refundable.

Clients should contact us before their next billing date if they wish to cancel a recurring service.

9. Third-Party Services and Expenses

Some projects may require third-party services, software, hosting, domains, APIs, plugins, licenses, advertising platforms, or other external products.

Fees paid to third parties on behalf of a client may be non-refundable where the third party’s own terms do not permit a refund.

Aiventra Solutions LTD is not responsible for refund policies imposed by independent third-party providers.

10. Failed or Rejected Payments

If a payment is reversed, rejected, charged back, or otherwise fails after services have commenced, Aiventra Solutions LTD reserves the right to suspend work until the payment issue has been resolved.

Any applicable bank, payment processor, or transaction fees may be deducted where permitted.

11. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, clients are encouraged to contact Aiventra Solutions LTD so that we can investigate the matter and attempt to reach a reasonable resolution.

Unauthorized or unjustified chargebacks relating to services that have been delivered or work that has already been completed may result in suspension of services and the submission of relevant project and payment records to the applicable payment provider.

Nothing in this section limits any rights a consumer may have under applicable law.

12. How to Request a Refund

To request a refund, please contact us using the details below:

Email: info@aiventrasolutions.com
Sales & Project Inquiries: sales@aiventrasolutions.com
Phone: +44 7340 933655

Your refund request should include:

• Your full name or company name
• Order or project reference, if applicable
• Date of purchase or payment
• Amount paid
• Description of the service
• Reason for requesting the refund
• Any relevant supporting information

We may request additional information or documentation to properly assess the request.

13. Refund Review Process

All refund requests are reviewed individually.

We will consider the relevant service agreement, project scope, payment history, work completed, deliverables provided, and circumstances surrounding the request.

Where a refund is approved, we will normally process it using the original payment method where reasonably possible.

The time required for the funds to appear in the client’s account may depend on the payment provider or financial institution.

14. Non-Refundable Circumstances

A refund may not be available where:

• The agreed service has been completed and delivered.
• The client has approved or accepted the completed work.
• The client changes their mind after work has commenced.
• The client does not provide required information, content, access, approvals, or materials necessary to complete the project.
• Delays are caused by the client’s failure to respond or provide required materials.
• The client requests work outside the original agreed scope.
• Third-party costs have already been incurred.
• A service has already been substantially performed.
• The client violates the applicable service agreement or terms.
• The refund request relates to work that has already been completed or consumed.

15. Service Delays

Aiventra Solutions LTD aims to meet agreed project timelines. However, project schedules may be affected by circumstances including delayed client feedback, changes in requirements, third-party dependencies, technical issues, or circumstances beyond our reasonable control.

A delay does not automatically entitle a client to a refund.

Where a delay occurs, we will make reasonable efforts to communicate with the client and establish an updated delivery timeline.

16. Exceptional Circumstances

We understand that exceptional circumstances may occur. If you believe there are circumstances that should be considered when reviewing your refund request, please explain them when contacting us.

Aiventra Solutions LTD may consider exceptional cases on an individual basis, subject to applicable law and the terms of the relevant agreement.

17. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable UK law.

Where mandatory consumer protection legislation applies, those statutory rights will take precedence over any conflicting provision of this policy.

18. Changes to This Refund Policy

Aiventra Solutions LTD reserves the right to update or modify this Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date. Clients are encouraged to review this policy periodically.

19. Contact Us

If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us:

Aiventra Solutions LTD
Office 1524, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Phone: +44 7340 933655
General Inquiries: info@aiventrasolutions.com
Sales & Project Inquiries: sales@aiventrasolutions.com
Website: aiventrasolutions.com/

We will review your request and respond as soon as reasonably practicable.